Pick-up & Delivery
Pick-up Point
Gourmet 18
Address: Shop No. B09, Lab Concept, 93 Queensway, Admiralty
Opening Hours: 11am - 8pm (Mon to Fri); 11am - 7pm (Sat to Sun & Public Holiday)
Chopsticks Fork n Knife
Address: Shop 110, One Island South, 2 Heung Yip Road, Wong Chuk Hang
Opening Hours: 8am - 6pm (Mon to Fri); 10:30pm - 6pm (Sat)
**Online orders take at least 2-3 working days to fulfill.
Delivery Terms & Conditions
- After placing an order, it usually takes at least 3-4 working days for order preparation. Once your order is ready, our Customer Service Representatives will be in touch via WhatsApp to further confirm your availability regarding the delivery.
- Delivery service is applicable to HKSAR region, not including outlying islands and some remote areas.
- A confirmation email will be sent to your email address when payment is completed.
1. GOGO Vans Delivery Service
-
Delivery Schedule
Mondays - Fridays: All Locations (Except public holidays)
- Free delivery is not applicable to this service
- Delivery rates vary by locations, please contact CS (5210 0388) for more information
- Delivery fee will charge upon collection (pay by customer)
2. Slowcook Solutions Delivery Service
-
Delivery Schedule
Mondays - Fridays: All Locations (Except public holidays)
- Slowcook Solutions offers free delivery for each order above HK$800. For any order that does not meet minimum order value, an additional charge will be imposed.
|
Location |
Minimum Order for FREE Delivery |
Delivery Charge for Orders below Minimum Order |
|
Kowloon & Hong Kong Island |
HK$800 |
HK$100 |
|
New Territories |
HK$800 |
HK$200 |
Receipt of Delivery
- Customer shall ensure that proper arrangements will be made for the acceptance of the delivery at the designated location on the confirmed delivery date. If no one is available to receive the delivery, customer is responsible for arranging alternative methods in advance for receiving the goods (e.g. liaising with building security for receiving the package; instructing us to leave the package at the door). If no one is available to receive the delivery and we do not receive any other instructions from you, the goods will be returned to our storage and we will have to charge an extra HK$200 per each redelivery.
- Please check your products upon delivery, and sign and return the delivery note to our driver upon receiving the order. Once the delivery note is signed by the customer or the designated representative and returned to our driver, the order is considered complete.
Force Majeure
- Slowcook Solutions will not be liable for any delay or failure in its performance caused by or resulting from any event which is outside its reasonable control, including acts of God, fires, floods, accidents, riots, government interventions, strikes or equipment failures. In particular:
- If Typhoon Warning Signal No.8 or above is hoisted and continues to be in force after 13:00, delivery service will be suspended for that day and delivery will be postponed to the following business day or rescheduled to another delivery time upon request of customer by e-mail /Whatsapp.
- If Typhoon Warning Signal No. 8 or above is hoisted but is lowered or cancelled before 13:00, delivery will continue in the afternoon until 19:00.
- If Black Rainstorm Warning is issued during any working hours, delivery service will be suspended (or postponed to the next business day) until the warning is lowered or cancelled.
- In any other cases where our delivery service is affected by any force majeure event, we will contact you to reschedule the delivery time.